Future of Work: Redesign by Putting the People First

Triggered by COVID 19, many enterprises have accelerated the adoption of digital technologies. Customer interactions, supply chain integration and day-to-day operations have been significantly impacted. One of the most substantial impacts has been observed on ways of working. Not only the workplaces, but also the mindset, the skillset and the tools required are being transformed. Whether or not the changes in this domain will stick and how they will evolve in the longer run are hot topics for discussion.

When it comes to workplaces, one size doesn’t fit all.

There are different views on remote working. While it has been welcomed by a wide range of companies, certain others regard it as a temporary “glitch” that will be corrected after the pandemic. The former group is likely to continue flexible working schemes, either hybrid or totally remote, and the latter will be “back to the office” when the pandemic is over. Certainly, there are pros and cons associated with both approaches and different views on each.

Certain issues come up frequently in our discussions with executives across companies about the evolution of working schemes. All need to be addressed by putting people first.

  • Be considerate about mental fatigue: A clear start and finish of the working day helps people manage the cognitive load. Online meeting platforms have made it easier to schedule meetings and increased connectivity. However, the proper use of online platforms and connectivity are yet to be established. Back-to-back meetings — just because it’s easy to set them- and connecting for work after regular work hours — just because it can be done- are common. This places a mental pressure for a wide range of employees; many of them express a need for more time to rest and disconnect. People express the need for some “lone time” and neither working from home nor working at the office provides that well enough, yet.

Changing the mindset, developing the skills, and enhancing the tools are essential.

COVID 19 forced enterprises to rethink their approach…

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